At NUNOO, we want you to be completely satisfied with your purchase. If you would like to exchange an item for any reason, we are here to help. Please review our exchange policy below:
Return & Exchange Timeframe:
Items have a 14-day return and 30-day exchange policy, which means you have 14 days from the date of receipt to request a return and 30 days from the date of purchase or delivery to exchange an item.
Item Condition:
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. If the product is defective, we will refund the full amount, if not, we will charge a handling fee of 15% of the order total.
To be eligible for an exchange, the item must be new, in good condition, with all original tags and packaging intact.
Proof of Purchase:
A receipt or proof of purchase is required for all returns and exchanges.
Return & Exchange Process:
Contact our website customer service team to initiate a return or exchange.
Provide details of the item you would like to return or exchange and the reason for your return or exchange.
Our team will provide you with a Return Authorization Number and instructions.
Availability of Exchanged Items:
Exchanges are subject to stock availability. If the item you want is out of stock, we may be able to offer a replacement or refund.
Non-exchangeable items:
Some items may be exempt from returns or exchanges due to hygiene standards, the nature of the product, or being sold as part of a clearance or promotion.
Customized or personalized items are generally non-returnable.
Replacement Shipping Costs:
The customer is responsible for paying us the return shipping costs.
For exchanges, we will cover the shipping costs after the exchanged item.
Value Difference:
If the exchanged item is of different value, we will refund the difference or request additional payment to match the exchange price.
Exchange Processing Time:
Please allow a certain number of days for the exchange to be processed after receiving the returned item.
Contact Us:
For more information on our return and exchange policy, if you have any questions, or if you would like to initiate a return or exchange, please contact us through our official website.
